By accessing or using the Fast Aid Hospital website, booking an appointment, or using any of our online services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the website or our online services.

You agree to use this website only for lawful purposes and in a way that does not:

• infringe the rights of, or restrict or inhibit the use of, this website by any third party;
• introduce viruses, malware, or any other harmful material;
• attempt to gain unauthorised access to our systems, patient records, or portal accounts.

Online appointment requests are a convenience only and are not confirmed until our staff contact you. Submitting a request does not guarantee a consultation time, doctor availability, or a particular treatment. All medical services are provided by qualified professionals following an in-person assessment.

You are responsible for providing accurate, current, and complete information when booking an appointment, checking a report, or contacting us. We are not liable for delays, missed appointments, or incorrect reports caused by information you supply that is inaccurate or incomplete.

The content on this website is provided for general information only and does not constitute medical advice, diagnosis, or treatment. It is not a substitute for a consultation with a qualified healthcare professional. In an emergency, call our emergency line or visit the hospital immediately — do not rely on the website for urgent care.

Access to patient reports is protected by a one-time password (OTP) sent to the mobile number registered with the hospital. You must keep your receipt number, registered mobile number, and OTP confidential. You agree not to access, or attempt to access, the reports of any other person.

Applicable fees, charges, and cancellation or refund rules are explained at the hospital reception or on request. Any online estimates are indicative and may change after assessment by a doctor.

All text, graphics, logos, images, and other material on this website are the property of Fast Aid Hospitalor its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, or use them without our prior written permission.

Our website may contain links to third-party websites. We do not control and are not responsible for the content, privacy practices, or availability of those websites. Accessing them is at your own risk.

To the fullest extent permitted by law, Fast Aid Hospital shall not be liable for any indirect, incidental, or consequential loss arising from your use of, or inability to use, this website or our online services.

Our handling of your personal and health information is described in our Privacy Policy, which forms part of these Terms and Conditions.

We may update these Terms and Conditions from time to time. Any changes take effect once published on this page. Continued use of the website after an update constitutes acceptance of the revised terms.

These terms are governed by the laws of Bangladesh. Any dispute arising from them is subject to the exclusive jurisdiction of the competent courts of Cumilla, Bangladesh.

If you have any questions about these Terms and Conditions, please contact us at info@fastaid.com.bd or call 09610009620.